Terms of Service

Last updated

Platform Agreement · Website · Application · All Services

Effective Date: October 26, 2026

Version: 1.5

Governing Entity: TAVA Learning Inc., United States

Applies To: tavalearning.ai and all subdomains; the TAVA web application; the TAVA browser extension; all TAVA APIs and services

Contact: support@tavalearning.ai

Jurisdiction: State of Delaware, United States of America

Plain-Language Summary: Read This First

TAVA is a research and learning workflow platform. These Terms govern your use of everything we build and operate. Here is what matters most: Your thinking is yours. Your private Topics are not shared with teammates, collaborators, or institutions, and TAVA staff do not access them except as described in our Privacy Policy. TAVA does not use your data to train AI models. You control what becomes visible: only work you deliberately add to a Project is shared, and only with the people you invite.

These Terms are a legal contract. Please read them in full.

Table of Contents

1. Agreement to These Terms

2. Definitions

3. Who May Use TAVA

4. The TAVA Platform: What We Provide

5. Your Account

6. Privacy, Data, and the Two-Space Model

7. Institutional Use

8. Acceptable Use

9. Intellectual Property

10. AI Features: Use, Limitations, and Responsibility

11. Third-Party Services and Integrations

12. Fees, Subscriptions, and Payment

13. Warranties and Disclaimers

14. Limitation of Liability

15. Indemnification

16. Termination and Account Suspension

17. Dispute Resolution and Governing Law

18. Changes to These Terms

19. General Provisions

20. Contact Information

These Terms of Service ("Terms") are a legally binding agreement between you and TAVA Learning Inc. ("TAVA," "we," "us," or "our"). By accessing or using the TAVA website at tavalearning.ai (and all subdomains), the TAVA web application, the TAVA browser extension, or any other TAVA service (collectively, the "Services"), you agree to be bound by these Terms.

If you are using the Services on behalf of an institution, organization, or employer, you represent that you have the authority to bind that entity to these Terms, and "you" refers to both you, individually, and that entity.

If you do not agree to these Terms, you may not access or use the Services.

Institutional Users.

If your institution has entered into a separate Master Services Agreement or institutional contract with TAVA, that agreement governs your institution's use of the Services. These Terms apply to all users within that institution who are not otherwise covered by a more specific agreement, and govern any matters not addressed in the institutional contract.

Account: Your registered user account on the TAVA platform, including all associated credentials, settings, and data.

Content: Any text, notes, documents, sources, annotations, uploads, prompts, outputs, or other materials you create, submit, store, or generate using the Services.

Institution: An educational institution, a corporation, a non-profit or other entity that has entered into an agreement with TAVA for access to the Services.

Notes: Discrete pieces of information created in TAVA using any of the supported Note generation methods. Each Note records its origin method, author, timestamp, and source.

Projects: The collaborative workspaces in TAVA where Notes, sources, documents, and contributions are assembled. A Project is private to its owner unless the owner invites collaborators and is then visible to those collaborators.

Services: The TAVA website (tavalearning.ai and subdomains), the TAVA web application, the TAVA browser extension, all APIs, and any other products or services provided by TAVA Learning Inc.

Topics: The private, user-specific research spaces in TAVA. Topics are not shared with institutions, employers, teammates, collaborators, or other users.

User: Any individual who accesses or uses the Services.

User Content: All Content you create, upload, or generate within the Services, including Notes, Topics, Projects, uploaded documents, and document outputs.

You must be at least 13 years of age to use the Services. If you are under 18, you represent that you have your parent's or legal guardian's permission to use the Services and that they have read and agreed to these Terms on your behalf. TAVA is not directed to children under 13 and does not knowingly collect personal information from children under 13. If we learn that a user is under 13, we will delete the account and its information.

By creating an Account, you represent and warrant that: (a) all information you provide is accurate and current; (b) you have the legal capacity to enter into these Terms; (c) you are not barred from using the Services under applicable law; and (d) you will comply with these Terms.

The Services are currently operated from and primarily directed at users in the United States. Users are responsible for compliance with local laws applicable to their use of the Services.

TAVA is an AI-powered research and learning workflow platform that enables students, educators, and knowledge workers to collaborate with artificial intelligence and with each other, while preserving intellectual integrity, traceability, and human agency. The platform is organized around three core constructs:

  • Topics: your private research space. Topics are not shared with other users, collaborators, or institutions.
  • Projects: your collaborative workspace. Content appears in a Project only when you add it, for example by adding a Note from a Topic or converting a Topic into a Project. A Project is visible only to you and the collaborators you invite.
  • Notes: the building blocks of knowledge in TAVA. Each Note records its origin method, author, timestamp, and source.

Subject to your subscription tier and any applicable institutional agreement, the Services may include:

  • Research discovery tools (Related Sources search, Boost Insight, and What Am I Missing? gap analysis)
  • Note generation methods: Manual Entry, Ask LLM, Bookmark, Website Text Extraction, Screenshot Processing
  • AI-powered document generation from your Notes, showing which Notes were used to build each document and the sources of those Notes
  • Browser extension for in-context research capture
  • Collaboration features including project sharing, commenting, and two roles: Contributors, who can add Notes, and Readers, who can view and comment on others’ work but cannot add Notes
  • PDF export of generated documents
  • Project history

We aim to keep the Services available, but we do not guarantee uninterrupted access. Scheduled maintenance will be communicated in advance where practicable. We are not liable for downtime caused by circumstances beyond our reasonable control.

We may offer features designated as "beta," "preview," or "experimental." These features are provided as-is, may be modified or discontinued at any time without notice, and are excluded from any performance commitments.

We reserve the right to modify, expand, or discontinue any feature or aspect of the Services at any time. We will provide reasonable notice of material changes that negatively affect your use of the Services.

To access most features of the Services, you must create an Account. You agree to provide accurate, current, and complete information during registration and to keep your Account information updated. Sign-in is provided through Microsoft Entra, and your Microsoft sign-in account is also subject to Microsoft’s terms. You are responsible for maintaining the confidentiality of your credentials and for all activity that occurs under your Account.

You must notify us immediately at support@tavalearning.ai if you become aware of any unauthorized access to or use of your Account. We are not liable for any loss or damage arising from your failure to maintain the security of your credentials.

If your Account is provided through an institution, any rights the institution has will be described in its written agreement with TAVA. Those rights do not extend to your Topics or to any content you have not added to a Project.

Each Account is for a single named individual. You may not share your Account credentials with another person or create accounts on behalf of others without their knowledge and consent.

TAVA's Core Privacy Commitments

Your Topics are private. They are not shared with institutions, teammates, collaborators, or other users, and TAVA staff do not access Topic content except as described in our Privacy Policy. TAVA does not use your data to train AI models. You control what becomes visible: only work you deliberately add to a Project is accessible to the collaborators you invite. Access to Project data is checked at the API and database level on every request.

Topics: Private Workspace. Used for exploring ideas, asking questions, clarifying material, and drafting early thoughts. Topics are not shared with other users, collaborators, or institutions. TAVA staff access is limited as described in our Privacy Policy.

Projects: Collaborative Workspace. Visible to you and the collaborators you invite, at the roles you assign. Used for shared work: Notes you add, documents generated, uploaded materials, and collaboration.

We collect and use data as described in our Privacy Policy, which is incorporated into these Terms by reference and available at tavalearning.ai/privacy. If anything in this summary differs from the Privacy Policy, the Privacy Policy controls. In summary:

  • Account data: your email address and an optional display name. Sign-in credentials are held by Microsoft Entra; TAVA does not store your password.
  • Usage data: counts of questions asked per day, AI usage (tokens), and storage used, used to operate and improve the Services
  • Content: Notes, Topics, Project content, uploaded documents, and generated outputs, stored and processed to provide the Services as described in the Privacy Policy
  • Technical data: limited technical information, such as IP address, browser details, request addresses, error logs, and performance metrics, used for security, performance, and debugging and kept in security logs for 90 days

We do not sell your personal data, and we do not use your Content to train AI models. We share data only as described in the Privacy Policy.

We use reasonable security measures. Data is encrypted in transit using HTTPS with TLS and at rest using Azure database encryption. We also use user-scoped storage for Topics and role-based access control for Projects. No security system is perfect, and we cannot guarantee the security of your data. See the Privacy Policy for details.

You can delete Topics, Projects, and documents within the platform. To delete your Account, contact support@tavalearning.ai. TAVA performs account deletion manually and responds to privacy requests within 30 days, or sooner where applicable law requires. Deleting your Account also deletes Projects you own, including for the collaborators you invited, and removes Notes you added to other users’ Projects. Deleted data may remain in backups for up to 30 days. If you request deletion of your Account, we also delete Project invitations sent to your email address. Email addresses in pending invitations are kept until the invitation is accepted or cancelled, or until the Project is permanently deleted. See the Privacy Policy for details.

TAVA keeps a Project history of Notes added, sources and contributors, documents generated, and AI queries within each Project. The Project history is visible to members of that Project. Topics are not included in the Project history.

For any education institution deployment, TAVA’s handling of student education records will be set out in a written agreement with that institution. Where an institution has a written agreement with TAVA, that agreement governs for matters within its scope.

You may use the Services for lawful educational, research, and knowledge work purposes consistent with these Terms, TAVA's design philosophy, and any applicable institutional policies.

You may not use the Services to:

  • Violate any applicable law, regulation, or institutional policy
  • Submit, share, or generate content that is unlawful, harmful, defamatory, obscene, harassing, or threatening
  • Infringe the intellectual property rights of any person or entity
  • Attempt to gain unauthorized access to any system, account, or data, including other users' Topics or Projects
  • Reverse engineer, decompile, disassemble, or attempt to derive the source code of the Services
  • Use the Services to develop a competing product or service
  • Circumvent, disable, or interfere with security features of the Services
  • Use automated scripts, bots, or scrapers to access the Services except through TAVA's officially provided APIs
  • Upload malicious code, viruses, or any content designed to disrupt or damage the Services or other users
  • Misrepresent your identity, affiliation, or credentials
  • Share your Account credentials with any other person

TAVA is designed to make AI use visible and accountable. You agree not to misrepresent the provenance of content within the platform, including falsely attributing AI-generated content as entirely human-authored in contexts where accurate attribution is required. TAVA's Project history and provenance records are designed to support honest disclosure.

We reserve the right to investigate and take appropriate action for violations of this Acceptable Use policy, including suspending or terminating your Account, removing Content, and reporting conduct to law enforcement or your institution where required.

The Services, including all software, algorithms, designs, text, graphics, interfaces, and the TAVA AI Foundry architecture, are the proprietary property of TAVA Learning Inc. and are protected by copyright, trade secret, and other intellectual property laws. You receive a limited, non-exclusive, non-transferable, revocable license to use the Services in accordance with these Terms. No other rights are granted.

9.2 Your Content: You Own It

You retain full ownership of all User Content you create within the Services, including your Notes, Topics, Projects, uploaded documents, and generated outputs. TAVA does not claim ownership of your Content.

By using the Services, you grant TAVA a limited, non-exclusive, worldwide, royalty-free license to access, store, process, and transmit your Content solely as necessary to provide, secure, and maintain the Services and to comply with law, as described in the Privacy Policy. This license does not include the right to use your Content to train AI models, sell your Content, or share your Content with third parties except as described in Section 6 and our Privacy Policy.

9.4 Content You Generate Using AI

Content you create using TAVA's AI features is owned by you subject to any applicable terms of the underlying AI model provider. TAVA's provenance records show which Notes were generated with AI assistance. You are responsible for reviewing AI-generated Content for accuracy before relying on or submitting it, as described in Section 10.2.

If you provide TAVA with feedback, suggestions, or ideas about the Services, you grant TAVA a perpetual, irrevocable, worldwide, royalty-free license to use that feedback for any purpose without obligation to you.

9.6 Third-Party Content

The Services may allow you to import, bookmark, or reference content from third-party sources. You are responsible for ensuring that your use of third-party content complies with applicable copyright and licensing terms. TAVA does not claim ownership of third-party content and is not responsible for its accuracy or availability.

TAVA integrates AI language models to assist your research and learning workflow. AI in TAVA is designed to be a transparent, accountable partner whose contributions are visible, attributable, and subordinate to your judgment. TAVA does not position AI as a substitute for human thinking.

Important: AI-Generated Content Is Not Guaranteed to Be Accurate.

TAVA's AI features can produce content that is inaccurate, incomplete, outdated, or fabricated, including citations to sources that do not exist. Source links that TAVA attaches to AI-generated content, including links labeled "Best estimated URL," are estimates and may not show where the content came from. You are responsible for reviewing AI-generated content and checking its sources before you rely on it, share it, or submit it. TAVA is not liable for errors in AI-generated content.

TAVA currently uses OpenAI models provided through Microsoft Azure OpenAI. Your prompts and relevant context are processed by Microsoft under its applicable terms and may be processed in Azure regions outside the United States. TAVA has not given Microsoft or OpenAI permission to use your data to train or improve their models. See the Privacy Policy for details.

TAVA records when content was generated with AI assistance. In a Project, this attribution is visible to Project members. In a Topic, it is visible only to you.

You are responsible for all Content you submit, share, or publish, regardless of whether it was generated with AI assistance. TAVA's Project history and provenance records are tools to support honest disclosure. They do not relieve you of academic or professional responsibility for the accuracy and integrity of your work.

The Services rely on or link to third-party services, including Microsoft (sign-in, hosting in the United States, and AI processing), Google Fonts (text display), Google Search, Google Images, YouTube, and Datadog (server monitoring). When you use a third-party service directly, such as opening a video on YouTube, that service's terms of service and privacy policy apply. TAVA is not responsible for the practices or content of any third-party service.

The TAVA browser extension captures research content from web pages when you use it. Research content is sent only to TAVA's servers. Like the TAVA web app, the extension loads fonts from Google Fonts, which allows Google to see your IP address and browser information. The extension does not track your browsing activity except when you actively use it to capture content. You may uninstall the extension at any time without affecting your TAVA account.

The Services may contain links to third-party websites or resources. These links are provided for convenience only. TAVA does not endorse and is not responsible for the content, privacy practices, or availability of linked third-party sites.

TAVA offers a range of service and subscription plans designed to meet the needs of different users and organizations. Pricing varies by plan and may depend on factors such as organization size, feature scope, contract term, and other commercial terms negotiated with TAVA. Specific pricing is confirmed at the time of subscription or execution of an institutional agreement. TAVA reserves the right to modify pricing for existing subscribers with 30 days' advance notice.

Individual subscribers may access the platform for the pilot period defined by their institution or corporation. At the end of the pilot period, access to features may be suspended unless an agreement is renewed. The end of a pilot or trial does not automatically delete your Content. You can delete your Content within the platform or request Account deletion as described in Section 6.4.

Subscription fees are billed in advance on the cycle set out in your agreement with TAVA. All fees are in US Dollars. TAVA does not currently process online payments; payment is made by wire transfer or check.

We do not offer refunds for subscription fees except where required by applicable law or where we have materially failed to provide the Services. Refund requests should be directed to support@tavalearning.ai.

If a subscription payment fails, we will notify you and provide a grace period before suspending access. Your Content is retained during the grace period.

We warrant that we will provide the Services with reasonable skill and care and in accordance with these Terms.

EXCEPT AS EXPRESSLY STATED IN SECTION 13.1, THE SERVICES ARE PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, OR NON-INFRINGEMENT. WE DO NOT WARRANT THAT THE SERVICES WILL BE ERROR-FREE, UNINTERRUPTED, SECURE, OR THAT AI-GENERATED CONTENT WILL BE ACCURATE OR COMPLETE. YOUR USE OF THE SERVICES IS AT YOUR SOLE RISK. Nothing in this Section limits any statutory rights you may have under applicable law that cannot be excluded by contract.

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW: (a) TAVA SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING LOSS OF DATA, LOSS OF REVENUE, LOSS OF PROFITS, LOSS OF BUSINESS, OR LOSS OF GOODWILL, ARISING FROM OR RELATED TO YOUR USE OF OR INABILITY TO USE THE SERVICES. (b) TAVA'S AGGREGATE LIABILITY FOR ALL CLAIMS ARISING UNDER THESE TERMS SHALL NOT EXCEED THE GREATER OF: (i) THE FEES YOU PAID TO TAVA IN THE THREE (3) MONTHS PRECEDING THE CLAIM; OR (ii) ONE HUNDRED US DOLLARS ($100).

These limitations apply regardless of the legal theory and even if TAVA has been advised of the possibility of such damages. Some jurisdictions do not allow the exclusion or limitation of certain damages. In such jurisdictions, TAVA's liability is limited to the fullest extent permitted by law.

Nothing in these Terms limits TAVA's liability for death or personal injury caused by our negligence, fraud or fraudulent misrepresentation, or any other liability that cannot be excluded by law.

You agree to indemnify, defend, and hold harmless TAVA Learning Inc. and its officers, directors, employees, and agents from and against any claims, damages, losses, liabilities, and expenses (including reasonable legal fees) arising from: (a) your use of the Services in violation of these Terms; (b) your User Content; (c) your violation of any applicable law; or (d) your infringement of any third-party right.

You may close your Account at any time by contacting support@tavalearning.ai. TAVA will delete your Account and Content as described in Section 6.4 and the Privacy Policy.

We may suspend or terminate your access to the Services at any time, with or without notice, if: (a) you violate these Terms; (b) we are required to do so by law; (c) your institution requests termination of your institutional account; or (d) we discontinue the Services (with reasonable notice).

Upon termination: (a) your license to use the Services ends immediately; (b) you lose access to your Account and Content; (c) we may delete your Content after any applicable retention period; and (d) provisions of these Terms that by their nature should survive termination will survive, including Sections 9, 13, 14, 15, and 17.

These Terms and any dispute arising from them are governed by and construed in accordance with the laws of the State of Delaware, United States, without regard to its conflict of law principles.

Before initiating any formal dispute process, you agree to contact us at support@tavalearning.ai and attempt to resolve the dispute informally. We will attempt to resolve any dispute within 30 days of receiving written notice.

If informal resolution fails, any dispute, claim, or controversy arising from or relating to these Terms or the Services shall be resolved by binding individual arbitration in Delaware under the American Arbitration Association's Commercial Arbitration Rules. The arbitrator's decision is final and binding. You and TAVA each waive the right to a jury trial.

YOU AND TAVA AGREE THAT EACH MAY BRING CLAIMS AGAINST THE OTHER ONLY IN AN INDIVIDUAL CAPACITY, AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS OR REPRESENTATIVE ACTION. Class arbitrations, class actions, and representative actions are not permitted.

We may update these Terms from time to time. If we make material changes, we will notify you by sending an email to the address on your Account and by posting the revised Terms at tavalearning.ai/terms with an updated effective date.

Your continued use of the Services after the effective date of any updated Terms constitutes your acceptance of the changes. If you do not agree to the updated Terms, you must stop using the Services and may close your Account.

These Terms, together with the Privacy Policy and any applicable institutional agreement or SOW, constitute the entire agreement between you and TAVA regarding the Services and supersede all prior agreements on this subject matter.

If any provision of these Terms is found to be invalid or unenforceable, that provision will be modified to the minimum extent necessary to make it enforceable, and the remaining provisions will continue in full force.

TAVA's failure to enforce any provision of these Terms is not a waiver of its right to do so later. Waivers must be in writing to be effective.

You may not assign or transfer your rights or obligations under these Terms without TAVA's prior written consent. TAVA may assign these Terms in connection with a merger, acquisition, or sale of all or substantially all of its assets. The Privacy Policy describes how your data is handled in that case.

TAVA is not liable for any failure or delay in performance due to circumstances beyond our reasonable control, including natural disasters, acts of government, internet or infrastructure outages, or pandemics.

We will send notices to the email address on your Account. Legal notices to TAVA must be sent to TAVA Learning Inc., Attn: Legal, at support@tavalearning.ai.

Nothing in these Terms creates any employment, partnership, joint venture, or agency relationship between you and TAVA.

TAVA is working toward WCAG 2.1 AA accessibility compliance across all platform surfaces. If you encounter accessibility barriers, please contact support@tavalearning.ai.

These Terms are written in English. In the event of any inconsistency between an English version and a translated version, the English version controls.

You agree to comply with all applicable US and international export control laws and regulations in your use of the Services.

For all questions regarding these Terms, including general inquiries, legal matters, privacy and data requests, security incidents, billing, and accessibility, please contact us at support@tavalearning.ai.

By using TAVA, you agree to these Terms of Service.

Effective October 26, 2026 · Version 1.5 · tavalearning.ai/terms